WEFOUNDThe Know-It-All: One Man's Humble Quest to Become the Smartest Person in the World

By: Renée Evenson

Are you having problems with communication at work? The AMA offers valuable resources to help, such as this webinar on solving communication problems .

Renée Evenson is a small-business consultant specializing in workplace communication and conflict-resolution strategies. Her previous books include Powerful Phrases for Effective Customer Service and Customer Service Training 101 .